Watcherr Help Center — AI agent evaluation guides

Guides for evaluating voice and chat AI agents: setup, quality dimensions, policy grounding, data connections, billing, and troubleshooting.

• Welcome to Watcherr — What Watcherr does and how it helps your business keep AI agents performing well.
• Quick Start: Add Your First Agent in 5 Minutes — Step-by-step to get your first AI agent set up and see results fast.
• Choosing the Right Plan for Your Team — Simple guide to Explore, Starter, Professional, Business and Enterprise plans.
• The Agents Page — Your Command Center — See all your AI agents at a glance, their health, and quick actions.
• How to Add a New AI Agent — Walkthrough of creating a new agent and starting the setup process.
• Understanding Your Agent's Quality Dashboard — What all the numbers, charts, and scores mean in plain English.
• Quality Checks (Dimensions) Explained Simply — Scored, Flag, and Yes/No checks — what they show you about conversations.
• Looking at Individual Conversations — How to review specific customer conversations and what the results tell you.
• What is Evaluation Framework Setup and Why It Matters — Teach Watcherr your company's rules so it can judge conversations fairly.
• Step 1: Tell Us About Your Agent (Profile) — Name and purpose — simple but important for good results.
• Step 2: Define What Good Looks Like (Quality Checks) — Create the specific things you want to measure (politeness, accuracy, etc.).
• Step 3: Upload Your Company Policies — Give Watcherr your real policy documents so evaluations are grounded in your rules.
• Step 4: Generate Your AI Evaluation Framework — Let AI build the smart instructions that score every conversation for you.
• Test Your Setup Before Going Live — Use the Test Framework to try sample conversations and see if your rules work.
• Connecting Your Live AI Agents — Get real conversations flowing into Watcherr automatically (Vapi, Retell, Bland, Intercom).
• Data Connection Options Explained — Pre-built connectors vs manual webhooks — which one is right for you.
• Making Your Data Fit (Script Mapping) — Help Watcherr understand the shape of the data coming from your AI platform.
• Realtime Evaluations — Watching Live Conversations — See every (or sampled) conversation scored as it happens.
• Reviewing and Understanding a Single Conversation — Open any conversation to see detailed scores and what went right or wrong.
• On-Demand Evaluations for Past Conversations — Upload old conversations in a spreadsheet to analyze history in bulk.
• How to Upload and Run a Batch of Conversations — Prepare your file, upload, start the evaluation, and watch progress.
• Understanding Batch Results Dashboards — The special dashboard you get after a batch finishes — same powerful view for history.
• Billing & Understanding Your Usage — See how many conversations you've evaluated and what you have left.
• When and How to Upgrade Your Plan — Simple explanation of when to move up and how the upgrade process works.
• Buying Extra Conversation Credits (Top-ups) — Need more evaluations this month? Buy extra credits instantly.
• Why Invoices Show Dodo Payments (Not Watcherr) — Understand why your receipt names Dodo Payments and what that means for taxes, support, and refunds.
• Refunds, Cancellations, and Payment Disputes — How to cancel a subscription, request help with a charge, or resolve a billing issue.
• Invite Your Team and Control Access — Add teammates, choose their roles, and keep control of who can do what.
• Account and Workspace Settings — View your company name, when you joined, and manage basic details.
• What Happens When You Hit Plan Limits — Clear explanation of limits and what to do when you reach them.
• Common Questions & Quick Fixes — Connection problems, missing data, unexpected scores — quick answers.
• FAQ: What's the difference between Realtime and On-Demand? — Live vs historical conversations — when to use each.
• FAQ: What are 'Dimensions' and do I need them? — Simple explanation of the quality checks you create.
• FAQ: Do I have to upload policy documents? — Why policies help and whether they're required.
• FAQ: Is my customer data safe? — High-level answer for business users about security and privacy.